F A Q

Q. How long will my carpets take to dry? 
A. There are a many factors to consider, the amount of soiling in the carpet, the length of pile, the weather, the temperature in the property. Part of a professional carpet cleaners skill is to clean the carpets as thoroughly as possible and leave the carpets as dry as possible. However our state of the art equipment extracts far more moisture - we use this in conjunction with a turbo dryer. Your carpets should will dry quickly and will be able to be walked upon immediately.

Q. Will my carpet shrink?
A. Some carpets are prone to shrinkage. We can spot this at the time of your free survey, and can take measures for prevention.

Q. I have heard that carpets get dirty quicker once they have been cleaned.

A. Using the correct cleaning system is important. Some systems and incorrect application methods may leave residues which accelerates re-soiling and defeats the whole purpose of cleaning. This is not the case with the systems and products that we of course use.

Q. Will I have to clear all the furniture out of the room?
A. No. Whilst we appreciate the removal of small objects and breakables, we have a system of working with larger pieces. This will cause less inconvenience to yourself.

Q. How long will it take you to clean my carpets?
A. At the time of your free survey, we can give you an accurate time scale. Again with the latest equipment we use, we will complete the work as fast as possible in order that your home or premises will return to normal as soon as possible.

Q.Will hot water extraction (steam cleaning) damage my carpet?
A. No! Hot water extraction is the method preferred by Shaw Industries and many other major carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.